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R/GA is looking for a confident, outgoing and proactive individual to join our Desktop support team responsible for delivering end-user focused IT support for staff in R/GA’s Asia and Australian offices.


Daily duties include hardware imaging of both Macintosh and Windows machines, new-hire onboarding, software deployment, troubleshooting user issues, and providing IT support to a growing user base.


The successful applicant will have strong interpersonal and communication skills, be comfortable dealing with people at all levels within the organization, providing in-person and remote support, getting hands-on with office IT infrastructure and possibly travel within the region.

Essential Skills:

  • Background in end-user support (Minimum of 1 year)
  • Experience supporting Macintosh AND Windows operating systems
  • Experience with ticket management systems
  • Experience with administering user accounts and computers in Active Directory
  • Previously supported MS Office (Windows and Macintosh)
  • Remote support experience
  • Clear communicator 
  • Friendly and approachable personality who is comfortable with face-to-face support
  • Able to manage time effectively and prioritize work between daily responsibilities and project work
  • The individual must be able to identify, research, and resolve technical problems, and document, track, and monitor the problem to ensure a timely resolution.
  • First class analysis and problem-solving skills, strong interpersonal and communications skills, oral and written.

Desirable Skills:

  • Experience with Cloud collaboration tools such as Google Apps for business, Office 365, MS Teams, Slack, Box, Atlassian
  • Experience supporting video conferencing applications such as Skype for business, MS Teams, Google Hangouts, Zoom.
  • Experience in troubleshooting AV equipment in conference rooms
  • Exposure to JAMF suite of tools for managing laptops


No-matter who you are, where you’re from, who you love, follow in faith, disability (or superpower) status, ethnicity or the gender you identify with (please do tell us your pronouns), you're welcome at R/GA. If you have any requests or requirements to support you throughout any interview process, please do let us know.