Experience Design Director

We are looking for an exceptional Experience Director to join our Tokyo team. We believe in experiences that create a more human future and bring us closer together.

Our Experience Design team creates elegant and intuitive experiences that people love. They know how a product should look, feel and work, and understand what customers need and want in both digital and physical worlds. They work seamlessly in a collaborative environment and cross-pollinate ideas from an array of disciplines. They communicate their ideas clearly and inspire those around them.


On any given day you might

  • Drive the vision of world’s best products and experiences 
  • Working with C-suite leaders and visionaries to transform brands
  • Lead multidisciplinary teams in creating best-in-class experiences
  • Manage multiple projects at once, both large and small across various industries
  • Craft strategic visions in multi-context platforms for our client partners
  • Define business opportunities and translate strategic insights into consumer-facing experiences
  • Scope and estimate resourcing needs and define project deliverable and milestones
  • Create best-in-class XD deliverables - journey, wires, prototypes, etc 
  • Lead, train, mentor and works hands-on alongside the experience team and invest in their growth
  • Drives and develops XD processes and principles and enhance the R/GA culture
  • Contribute to acquiring new business and grow existing accounts 

The ideal person

  • 8+ years’ experience in Experience and/or Service Design
  • Great track record of working directly with clients across various industries 
  • Is an amazing collaborator, open to new ideas and great at helping others understand.
  • Can lead the experience vision for large, complex interaction systems
  • Deep knowledge of journeys, service design blueprints, experience deliverables and emerging technology 
  • Is a natural leader and has experiencing mentoring a team of Experience Designers
  • Is an expert in the areas of interactive experiences, channels, and design principles
  • Has outstanding storytelling, presentation and communication skills 
  • Is passionate about great ideas and great craft, yet graceful und calm under pressure
  • Fluent in Japanese and English
  • Proficiency in the Sketch, Figma, Adobe CS, Invision and Protopie

Please include a link to your portfolio in order to be considered.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other basis prohibited by federal, state or local laws.