How to create meaningful
Driven by curiosity behind what drives repeat purchases, we conducted a global proprietary research study to uncover what makes for a long-term, repeat customer. Our report, The Power of Brand Relationship Design, shares post-purchase customer experience insights and strategies for achieving stronger—and happier—repeat customers.
The Power of Brand Relationship Design
We launched our first-ever global proprietary research study across nine markets to uncover what drives successful customer retention. Through research, we now believe the next wave of brand innovation will be focused on everything that happens after the moment of conversion.
Download the results of our global study to learn the six fundamental truths that influence repeat product purchase and service use, along with six strategies brands can take to create more meaningful, personalized post-purchase experiences.